Everyone wants to enjoy a smooth and flowless smoking experience. However, if you do not maintain your heat-not-burn devices properly, some issues might occur. Usually, the most common problems IQOS users face are somehow related to the cleaning and charging process.
In this brief guide, we will take a closer look at the most common issues with your heat-not-burn device that might prevent you from having a smooth smoking experience. We will also list some troubleshooting steps to help you enjoy heated tobacco products at their best.
How Does an IQOS Device Work
Before we get down to IQOS customer support, we need to explore how the device actually works and what should not be considered an issue.
First and foremost, it belongs to the heated tobacco devices that utilise a special smartcore induction system to heat your HEETS sticks instead of burning them like in traditional cigarettes.
Then, you should know how to use this heated tobacco system. There are 3 most important steps when it comes to IQOS Iluma devices functioning:
- Insert: Gently insert a TEREA stick into the holder, filter first, up to the silver line. Do not forget that TEREA sticks are compatible with Iluma models only. With other models, HEETS tobacco sticks should be used. Make sure to use IQOS originals and insert them correctly.
- Activate: Press the button until the device vibrates and the lights pulse. Once you see this, you can start your smoking session. If it does not start heating or the red light blinks, it means that something went wrong.
- Use: Once the lights are solid, you can begin using it.
One more important thing to add here is that you should make sure the battery life is enough for the device to start working. To ensure your smoking session will be flowless, check if the battery is fully charged before you start using it.
IQOS Troubleshooting Steps
If you do everything correctly, but your device still does not function properly, you need to specify the issue and find its most effective solution. Here are the steps the IQOS customer support recommends taking to learn how to properly use and maintain your IQOS device.
IQOS Not Working: Explore the Reasons
- Incorrect Tobacco Stick Insertion: You should not use HEETS sticks for Iluma devices or TEREA sticks for IQOS One devices because they are not compatible with each other. Also, make sure to insert your stick correctly. There is a special filter line, and your tobacco stick should be inserted up to that line strictly.
- Heating Chamber Issues: A broken or damaged heating blade, or a blade with excessive tobacco residue, can prevent the device from functioning correctly.
- Extreme Temperatures: IQOS devices might function improperly in conditions of extremely high or low temperatures. The perfect conditions are room temperature. There, you might be sure that nothing will prevent proper heating. So, avoid exposing your device to extreme temperatures.
- Pause Mode: Using some devices, like IQOS Iluma Prime, you can accidentally activate a Pause Mode. In this case, the device will reset in 8 minutes. You should wait a little bit, and then you can resume the experience.
How to Charge Your IQOS Device Properly
First of all, to avoid issues with charging, make sure you use IQOS originals. Proper charging is only possible when you are using the official IQOS power adaptor, charging cable, and pocket charger. Unoriginal components might cause damage to the IQOS battery, as the charging cable will transfer energy from the wall power outlet to your device.
Then, before the charging process, make sure that no charging components are damaged. If you detect any issues with the official power adaptor, charging cable, or pocket charger, you would better contact IQOS customer support to deal with that issue.
If everything is fine, then inspect the charging cable entrance for any blockages that may prevent proper charging. If a proper connection between a pocket charger and the cable can not be established, the battery will not get charged properly, and the device may stop functioning.
One more tip is that you should avoid charging your device through a laptop to prevent interruptions. It should be charged only through a wall power outlet because other methods provide a lower power output and can potentially damage your device.
IQOS Blinking Red: What it Means
A blinking red light on your device, either on the holder or pocket charger, generally indicates a problem or error. It could signal that the holder is not properly charged, the heating blade is broken, or that the device needs to be reset.
Here is a more detailed breakdown:
- On the Holder: A blinking red light on the Holder means it is low on battery and needs to be charged. The most common issue with the holder charging is a dirty charging cable entrance. Make sure to enable proper contacts there.
- Broken Blade: A blinking red light could mean the heating blade is broken or indicate a more general device error or malfunction. In such cases, you need to look for further assistance from professionals and contact IQOS customer support to eliminate the issue.
How to Fix IQOS Not Heating
If your device vibrates but does not heat up, it can indicate an issue with the charging system, pocket charger, holder, or blade. All you can do here is inspect charging ports and make sure the heating chamber is clean. If it does not eliminate the issue and the device does not start functioning properly, contact customer support. If your device vibrates but does not heat up, a general malfunction might have occurred.
IQOS Cleaning Tips
As we have already explored, most issues with the pocket charger or blade that can be solved by an average user are related to proper cleaning and maintenance. That is why you should know these simple tips on how to maintain IQOS clean:
- Clean the blade thoroughly with a cleaning stick if the IQOS is not heating properly. Do not be too rough because you might damage your device. Just make sure that there is no unnecessary residue in the blade.
- Use a dry cloth to clean the contacts between the pocket charger and the holder. Never use a wet cloth because it might lead to an issue with the pocket charger. Keep in mind that water should not be used when cleaning an electronic device.
- If your IQOS is overheating, stop using it immediately and let it cool down. The device may start overheating because of too high temperatures or too intense use. Make sure to maintain it in proper conditions to avoid overheating.
IQOS Reset: How it Works
Very often, it occurs that you do not need to perform all those steps with a cleaning stick and holder cap. Cleaning the IQOS blade is not always necessary; you might just try to reset your device. Reset the device by putting the blade in the pocket charger and pressing the power button for 10 seconds if it is not working correctly. When all indicators stop lighting, blink twice, and then stop again, it means that the device has been reset successfully. After that, you can try to start your device again.
Prevent Issues Before they Occur
The bottom line is that no issues should occur if you maintain your device properly and charge it correctly. If those few steps mentioned above do not help to fix the device’s functioning, take a look at the manual or contact customer support to be able to enjoy your smoke-free experience again.
